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MS365 Engineer for a Pharmaceutical Company

MS365 Engineer for a Pharmaceutical Company 40 hrs/week, 12+ months
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We are currently looking for a remote MS365 Engineer with hands-on experience with MS365 and focus on MS Exchange (both On-premise & Online) to join our team.

This role is for a world leading pharmaceutical company which operates in over 100 countries and is headquartered in the United Kingdom. The candidate is expected to work as an Engineer for a large infrastructure support and maintenance function, spanning several continents

Responsibilities

  • Ensuring availability and performance of the supported technology/platform services
    • Initial triaging, and remediation if possible of all P1, P2, P3, and P4 incidents
      • Escalating incidents from events to CC/SD on outage Incidents
        • Updating Knowledge base articles
          • Incident queue management
            • Being the Technical point of contact
              • Responsible for POC of new products
                • Working on Incidents, Changes, Service & Problem Requests
                  • Creating and updating Known Error documentation

                    Requirements

                    • Experience with MS365
                      • Experience with Exchange On premise and Exchange Online, email security
                        • Knowledge of Office 365 users and licenses
                          • eFax experience
                            • Knowledge of Office 365 groups and some components of MS Teams including meeting booking and calendar
                              • Experience with other small Apps from Microsoft such as MS Bookings

                                Nice to have

                                • O365 Support experience
                                  • Microsoft Bookings
                                    Microsoft 365
                                    Microsoft Exchange
                                    Microsoft Exchange Hybrid Configuration
                                    Microsoft Exchange Server
                                    Office 365
                                    Office 365 development
                                    Microsoft Bookings

                                    Benefits in eligible locations

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                                    For you

                                    • Prepaid Medicine with Colsanitas for you and your legal dependents 
                                    • MetLife Life Insurance for you 
                                    • Thousands of projects for top brands
                                    • Stable income
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                                    For your comfortable work

                                    • 100% remote work forever
                                    • Free licensed software
                                    • Possibility to work on your own device (BYOD)
                                    • Stable workload
                                    • Relocation opportunities
                                    • Flexible engagement models
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                                    For your growth

                                    • Free trainings for technical and soft skills
                                    • Free access to LinkedIn Learning platform
                                    • Support from a personal Skill Advisor
                                    • Language courses
                                    • Free access to internal and external e-Libraries
                                    • Access to internal communities and competency centers
                                    • Certification opportunities

                                    40 hrs/week

                                    Hours per week

                                    12+ months

                                    Project length

                                    Colombia

                                    Locations eligible for the position