go to searchsenior 2nd line / environments support engineer
Network Virtualization and SDN, GCP Networking, Linux, Network Administration, Network services, GCP Containers
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Senior 2nd Line / Environments Support Engineer
We are looking for a remote Senior 2nd Line / Environments Support Engineer to provide technical and developer support to customers using Cloud Platform products, solutions, and APIs. This role requires extensive experience and technical knowledge in networking, Linux, and GCP Networking. You will work closely with the global 24x5-support organization in providing technical support to customers. Additionally, you will collaborate with Engineers and Product Managers to enhance the product and ensure our customers' success.
responsibilities
- Provide support to customers using Cloud Platform products, solutions, and APIs including Google Compute Engine and related services
- Work closely with Engineers and Product Managers to improve the product
- Provide technical assistance and support as part of a global 24x5-support organization
- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management, and Change Management
- Follow standards for communications with business involving operational issues
- Design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams
- Test work thoroughly using test cases
- Set up monitoring, conduct performance audit and performance optimization
requirements
- Minimum 3 years of experience fully as a Networking Engineer or a combination of Networking and Sysadmin
- Strong knowledge of Linux/UNIX and Windows Server
- Proficiency with web and mail protocols (HTTP, TLS, SMTP, etc.)
- Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
- Strong knowledge of GCP Networking
- Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
- Proficiency with network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
- Knowledge of multi-tasking and multi-processing, and experience with shell scripting
- Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
- Ability to set up monitoring, conduct performance audit and performance optimization
- Experience troubleshooting with network troubleshooting tools (traceroute, iperf, tcproute) and identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules and connectivity, etc.)
- Strong understanding of administration (user accounts, permission models, access control)
- Ability to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies
- Knowledge of SQL
- Upper-Intermediate English level proficiency
nice to have
- Familiarity with GCP Containers
These jobs are for you
benefits for locations
Colombia
For you
- Prepaid Medicine with Colsanitas for you and your legal dependents
- MetLife Life Insurance for you
- Thousands of projects for top brands
- Stable income
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Relocation opportunities
- Flexible engagement models
For your growth
- Free trainings for technical and soft skills
- Free access to LinkedIn Learning platform
- Support from a personal Skill Advisor
- Language courses
- Free access to internal and external e-Libraries
- Access to internal communities and competency centers
- Certification opportunities
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