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senior application support engineer with expertise in labvantage

Application Support, End User Support, Investigations & Root Cause Analysis, LabVantage, Troubleshooting, Jira, Life Sciences, ServiceNow

We are seeking a remote Senior Application Support Engineer with solid expertise in LabVantage LIMS configurations and user management.

As a primary contact point for production user issues and queries, you will work as a bridge between users and the development team. This role requires an in-depth understanding of LabVantage LIMS capabilities and the ability to advise users on working with implemented custom workflows. Additionally, you be responsible for fixing minor configuration and data-related issues.

  • Establish the production user's support process and intake queries
  • Manage user access and possible configuration changes
  • Provide production user's support for 1st and 2nd line
  • Collect, triage, and document user feedback for the development team
  • Troubleshoot and perform root cause analysis of user issues, including issues with integrations and data flows from/to other systems
  • Work closely with cross-functional teams to deliver timely and effective solutions
  • 3+ years' experience in Application Support, specifically with LabVantage LIMS
  • Experience in LabVantage LIMS configurations and user management
  • Proven expertise in end-user support, investigations and root cause analysis
  • Proficiency in troubleshooting and resolving issues, including with integrations and data flows from/to other systems
  • Excellent communication skills to collaborate with cross-functional teams and provide exceptional customer service
  • Upper-Intermediate level of English proficiency 
nice to have
  • Experience with ServiceNow
  • Knowledge of Jira
  • Experience working in Life Sciences industry

benefits for locations

For you
  • Health Insurance, Life Insurance and Occupational Risk Insurance
  • Paid time-off
  • Compensation of costs for internet, electricity and personal laptop usage
For your comfortable work
  • Free licensed software 
  • Possibility to work on your own device (BYOD) 
  • Stable workload 
  • Relocation opportunities 
  • Flexible engagement models
For your growth
  • Free trainings for technical and soft skills
  • Free access to LinkedIn Learning platform
  • Support from a personal Skill Advisor
  • Language courses
  • Free access to internal and external e-Libraries
  • Access to internal communities and competency centers
  • Certification opportunities
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