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senior business analyst for a manufacturing company

Business Analysis, Salesforce Service Cloud, Salesforce products, Agile, Requirements and Change management, SAP-PP: Make to Order (CR)
Armenia, Georgia, Kazakhstan, Uzbekistan
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Currently, we are looking for a remote Senior Business Analyst to become a part of the team.

The customer is an American manufacturing company that predominantly sells audio equipment.

  • Customer communication
    • Customer' expectations management
      • Business requirements gathering through capturing of user stories, prototyping etc
        • Analysis of as-is processes, identifying gaps and areas for improvement
          • Design to-be business processes, perform impact & feasibility analysis of the requirements
            • Proactively interact with other teams in order to share knowledge and expertise
              • UX designs reviewing if any
                • Specifications (user stories) creation and reviewing
                  • How-to documents planning, creation and reviewing
                    • CRs management
                      • Project scope prioritization between sprints
                        • Daily sync-up meetings with the customer, project management and streams
                          • Demo conducting
                            • 3+ years of experience as a Business Analyst
                              • At least 2 years of relevant experience at Salesforce Service Cloud projects, knowledge of the SFSC platform, out-of-the box functionality, site components, key integration options
                                • B2+ speaking English for regular communication
                                  • At least 2+ years’ experience in Agile Products, especially Digital Products
                                    • Skills in Requirements management systems
                                      • Strong record of initiative-taking and leadership in a work setting and/or extracurricular activities
                                        • CRs management experience
                                          • Strong interpersonal communications skills
                                            • Attention to to details
                                              • Self-motivated and works with minimal direction with lack or low level of documentatio
                                                nice to have
                                                • Experience in working with global teams
                                                  • Experience in working with distributed teams
                                                    • Understanding of SAFE model
                                                      • Knowledge of 2+ clouds of Salesforce
                                                        • Salesforce Certification
                                                          • Overall knowledge Salesforce platform architecture and product

                                                            benefits for locations


                                                            For you

                                                            • Medical insurance package for you and your family
                                                            • Stable income
                                                            • Paid sick leave days

                                                            For your comfortable work

                                                            • 100% remote work forever
                                                            • Free licensed software
                                                            • Possibility to work on your own device (BYOD)
                                                            • Stable workload
                                                            • Relocation opportunities
                                                            • Flexible engagement models

                                                            For your growth

                                                            • Free trainings for technical, soft, and leadership skills
                                                            • Access to LinkedIn Learning platform
                                                            • Language courses
                                                            • Access to internal and external e-Libraries
                                                            • Certification opportunities
                                                            • Skill advisory service
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