senior business analyst for game development company

Business Analysis

Georgia

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Senior Business Analyst for Game Development Company

Hidden job

Currently we are looking for a remote Senior Business Analyst.

Our customer is a global leader in developing cutting-edge gaming and cross-platform game engine technology. The company designs and produces high-end action games for consoles, personal computers, and mobile devices with their most popular title (currently #1 in the world) attracting 200M+ players worldwide.

We are trying to enhance customer support processes by presenting the Support Tools Set. The major objective is making it easy for customers to get help, provide instant service where possible, augment agents to provide quick and excellent service and get valuable feedback back to product teams.

responsibilities

Cooperate with an onsite EPAM team and the client’s stakeholders on requirements elicitation and management
Maintain close collaboration with the BA team on the project and assist with organizing BA processes
Evaluate and analyze data, propose and facilitate solutions in order to satisfy customer needs
Develop user stories and closely work with the dev team on user stories refinement
Work closely with the UX-design team and make design refinement
Support the development team daily
Validate the implemented functionality to make sure that it is matching the requirements
Facilitate the grooming sessions with the customer and the team
Participate/conduct demos for project stakeholders
Analyze the current state of the systems/business processes

requirements

3+ years of relevant experience as a Business Analyst
Ability to adapt quickly to new processes and standards, with a strong commitment to providing exceptional customer service
Knowledge of Agile practices (Scrum, Kanban)
Readiness to supervise a second BA on the project
Capability to learn, systematize, and retain business knowledge quickly
Strong self-managing skills
Excellent communication skills (verbal and correspondence)
Familiar with requirements management
Expertise in scope management
Deep understanding of customer expectation management
Analytical thinking
Good presentation skills, including visual representation
Proficient English (written and spoken) B2