senior business analyst for software company

Work closely with stakeholders to determine business needs and acceptable solutions

Facilitating the negotiation of requirements among multiple stakeholders

Create a complete picture of Do interviews of marketing representatives

Collect and document current state of things in CSAT processes

Groom and structure processes, operations, procedures

Identify gaps, unhandled cases, exceptions and special cases

Highlight portions of manual work

Identify similar operations and offer optimization/change

Create software requirements for specific processes/operationswork-flows and functional requirements fulfilled by existing and proposed software

Create functional requirements in use cases/user stories. Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs

Facilitating design sessions with the implementation team to define the solution

3+ years of relevant experience

Quick thinker

Eager to take ownership

Good communicator

Process-thinker

Master of structureing

Good spoken and written English skills (B2+)

Business Process Management

Business Process Modelling Notation

Technical Writing Standards