senior content designer

We are looking for a highly experienced Senior Content Designer, to join our remote team and work on a key project for our client in the service automation industry. You will be the key figure in designing and defining the experience strategy for the VA Self-Service & Help Center Experiences, using human-centered design methods to co-create and test solutions that address real customer challenges. Your focus will be on developing User Journeys and User Flows that highlight customer interactions throughout an end-to-end experience, providing wireframes for concept and prototyping to be used for user research, and detailed visual and UX design supporting tactical efforts. Additionally, you will influence the strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements and explore diverse, novel perspectives and design directions by default, evaluating concepts using appropriate methods to determine the strongest.