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senior content designer

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Content Strategy, Content Strategy & Design, Conversational Design, Design Documentation, Prototyping, Visual Communication, Wireframing

We are looking for a highly experienced Senior Content Designer, to join our remote team and work on a key project for our client in the service automation industry. You will be the key figure in designing and defining the experience strategy for the VA Self-Service & Help Center Experiences, using human-centered design methods to co-create and test solutions that address real customer challenges. Your focus will be on developing User Journeys and User Flows that highlight customer interactions throughout an end-to-end experience, providing wireframes for concept and prototyping to be used for user research, and detailed visual and UX design supporting tactical efforts. Additionally, you will influence the strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements and explore diverse, novel perspectives and design directions by default, evaluating concepts using appropriate methods to determine the strongest.

responsibilities
  • Lead the design and definition of the experience strategy
    • Use human-centered design methods to co-create and test solutions that address real customer challenges
      • Develop User Journeys and User Flows that highlight customer interactions throughout an end-to-end experience
        • Provide wireframes for concept and prototyping to be used for user research
          • Provide detailed visual and UX design supporting tactical efforts
            • Influence the strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements
              • Explore diverse, novel perspectives and design directions by default, evaluating concepts using appropriate methods to determine the strongest
                • Confidently facilitate idea generation with stakeholders
                  • Create clear and compelling materials and narratives explaining design rationale to team and stakeholders using customer, business, or competitive insights
                    • Apply and adapt design and research processes to fit the needs of the project
                      • Develop empathy and insights about customers based on data and insights from research and other customer data sources
                        • Clearly communicate customer-centric goals when presenting work
                          • Define the key goals across the design team and align with stakeholders and secondary team members
                            • Evolve and crystalize the ideal state vision based on testing – convert it into a back casted roadmap
                              requirements
                              • Minimum of 3 years of experience as a UX Designer, with a focus on Conversational Design and service automation
                                • Expertise in Content Strategy & Design, Design Documentation, Prototyping, Visual Communication, and Wireframing
                                  • Proven track record of delivering high-quality UX designs for complex projects and services
                                    • Strong experience in defining and delivering experience strategy
                                      • Solid understanding of human-centered design methods and customer experience success metrics
                                        • Advanced skills in creating sketches, wireframes, flows, design comps, and prototypes with minimal guidance
                                          • Experience in governance strategy, influencing strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements
                                            • Excellent communication and facilitation skills, promoting effective collaboration and idea generation with stakeholders
                                              • Ability to apply and adapt design and research processes to fit the needs of the project
                                                • Strong analytical skills, enabling effective problem-solving and decision-making in complex environments
                                                  • Upper-Intermediate English language proficiency, allowing for effective written and spoken collaboration and active participation in meetings and discussions with the team and stakeholders
                                                    nice to have
                                                    • Experience in service automation industry will be an advantage
                                                      • Familiarity with NLU, ML/AI-driven experiences, and the platform (self-service console) that powers these
                                                        • Experience in Angular, developing dynamic and responsive web applications

                                                          benefits for locations

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                                                          For you
                                                          • Prepaid Medicine with Colsanitas for you and your legal dependents 
                                                          • MetLife Life Insurance for you 
                                                          • Thousands of projects for top brands
                                                          • Stable income
                                                          For your comfortable work
                                                          • 100% remote work forever
                                                          • Free licensed software
                                                          • Possibility to work on your own device (BYOD)
                                                          • Stable workload
                                                          • Relocation opportunities
                                                          • Flexible engagement models
                                                          For your growth
                                                          • Free trainings for technical and soft skills
                                                          • Free access to LinkedIn Learning platform
                                                          • Support from a personal Skill Advisor
                                                          • Language courses
                                                          • Free access to internal and external e-Libraries
                                                          • Access to internal communities and competency centers
                                                          • Certification opportunities
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