senior content designer

We are looking for a highly experienced Senior Content Designer to join our team remotely and take the lead in designing customer-centric experiences for our Conversational UX design service automation project. You will be responsible for defining and delivering an experience strategy that uses human-centered design methods to co-create and test solutions that address real customer challenges. Additionally, you will develop user journeys and user flows that highlight customer interactions throughout an end-to-end experience, provide wireframes for concepts, and create prototypes to be used for user research. As a key figure within the team, you will be responsible for providing governance strategy, and influencing the strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements.