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senior network support engineer

Support.Infrastructure, Infrastructure, LAN technologies, Network Administration, OSI and TCP/IP models, WAN technologies, Cisco IOS, Cloud Platforms

We are looking for a Senior Network Support Engineer to join our remote team. The ideal candidate will provide ongoing support for the global data network, serving as level 3 support for all network-related support tasks and troubleshooting.

This role requires extensive experience in troubleshooting network issues, configuring/installing various network devices and services like routers, switches, firewalls, load balancers, etc.

  • Design, develop, and deploy LAN/WAN network infrastructure
  • Provide 3rd-level troubleshooting for all LAN/WAN alerts and issues
  • Maintain all monitoring and reporting systems
  • Produce and maintain documentation related to all developed/deployed systems
  • Configure and install various network devices and services like routers, switches, firewalls, load balancers, VPN, and QoS
  • Monitor performance and ensure system availability and reliability
  • Monitor system resource utilization, trending, and capacity planning
  • Select and implement security tools, policies, and procedures in conjunction with the company’s security team
  • Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
  • Be open for 24x7 availability
  • Communicate with vendors and other IT personnel for problem resolution
  • Monitor and mentor junior members of the team
  • 3+ years of experience in network infrastructure support
  • CCNP Certification and BA Degree/B.S. Degree
  • Experience with Firewalls, Infrastructure, LAN technologies, OSI and TCP/IP models, and WAN technologies
  • Knowledge of Next Gen Firewalls like Cisco Firepower and firewall cloud services like Zscaler
  • Strong understanding of routing protocols like EIGRP, OSPF, and BGP
  • Experience working on the applications such as SAP, Citrix, Portal, etc.
  • Must be able to participate and represent the team in change and incident management meetings
  • Good communication skills to interact clearly with the customer
  • B2+ English level proficiency
nice to have
  • Experience with SD-WAN like Silver Peak
  • Familiarity with Cloud Platforms (AWS, Azure, or GCP)
  • Knowledge in configuring/troubleshooting wireless like Cisco WLC preferred
  • Experience with Cisco IOS

benefits for locations

For you
  • Prepaid Medicine with Colsanitas for you and your legal dependents 
  • MetLife Life Insurance for you 
  • Thousands of projects for top brands
  • Stable income
For your comfortable work
  • 100% remote work forever
  • Free licensed software
  • Possibility to work on your own device (BYOD)
  • Stable workload
  • Flexible engagement models
For your growth
  • Free trainings for technical and soft skills
  • Free access to LinkedIn Learning platform
  • Support from a personal Skill Advisor
  • Language courses
  • Free access to internal and external e-Libraries
  • Access to internal communities and competency centers
  • Certification opportunities
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