go to searchsenior service delivery manager
Service Delivery Management, Incident Management (ITSM), Problem Management (ITSM), Project Team Management, Change management, Product Management
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Senior Service Delivery Manager
We're on the lookout for an adept Senior Service Delivery Manager to strengthen our remote team.
The role involves working intimately with client-side stakeholders to ensure our services are delivered in a timely and efficient manner. Your responsibilities also encompass identifying areas for improvement and implementing processes such as incident management and change management. A strong understanding of both functional and technical requirements, coupled with your expertise in support management, is crucial to excel in this role.
responsibilities
- Leading a Scrum team and managing the organization
- Bridging communication gaps between L2 and L3 support
- Pinpointing areas for platform improvement and instigating processes like incident management and change management
- Facilitating the creation of plans and roadmaps
- Monitoring progress and regularly reporting status
- Executing the issues escalation process
- Collaborating effectively with delivery teams for smooth project completion
- Establishing SRE communication loops of improvements (RCAs, Post Mortems, Retrospectives)
- Ensuring the project aligns with success criteria
requirements
- A minimum of 4 years of experience in project management and service delivery
- Familiarity with ITIL processes, including change management, incident management, and problem management
- Effective communication skills with key client-side stakeholders
- Prior experience in support management, with a concentration on incident and problem management
- Proficiency in understanding both functional and technical requirements
- Proven leadership skills and the capability to lead by example
- Experience in a multicultural environment
- Advanced proficiency in English, with superior verbal and written communication skills
nice to have
- A technical background in application development
- Experience in software architecture
These jobs are for you
benefits for locations
Colombia
For you
- Prepaid Medicine with Colsanitas for you and your legal dependents
- MetLife Life Insurance for you
- Thousands of projects for top brands
- Stable income
For your comfortable work
- 100% remote work forever
- Free licensed software
- Possibility to work on your own device (BYOD)
- Stable workload
- Flexible engagement models
For your growth
- Free trainings for technical and soft skills
- Free access to LinkedIn Learning platform
- Support from a personal Skill Advisor
- Language courses
- Free access to internal and external e-Libraries
- Access to internal communities and competency centers
- Certification opportunities
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