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support engineer for an oil company

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Support.Users
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Colombia
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Sorry, the job is expired

Currently we are looking for a remote Support Engineer to join our global team.

The customer is the state-owned oil company of the United Arab Emirates. It is the world's 12th largest oil company by production. The company is planning the large scale production of hydrogen fuel as a clean energy fuel to replace oil exports.

responsibilities
  • Communicating with coworkers to diagnose problems.
    • Installing and configuring hardware and software.
      • Talking coworkers through the process of fixing technical issues.
        • Prioritizing workload to ensure the most critical issues are resolved first.
          • Documenting common support procedures that coworkers can follow.
            • Providing support remotely when necessary.
              requirements
              • Excellent communication skills
                • Good English(B2+) - both verbal and writing
                  • Represent professional manner with client to capture incoming issue Registrate issues in the tracking tool
                    • Assign for L2 team for investigation and get back with feedback and/or ETA
                      • 6+ months of working experience

                        benefits for locations

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                        For you

                        • Prepaid Medicine with Colsanitas for you and your legal dependents 
                        • MetLife Life Insurance for you 
                        • Thousands of projects for top brands
                        • Stable income

                        For your comfortable work

                        • 100% remote work forever
                        • Free licensed software
                        • Possibility to work on your own device (BYOD)
                        • Stable workload
                        • Relocation opportunities
                        • Flexible engagement models

                        For your growth

                        • Free trainings for technical and soft skills
                        • Free access to LinkedIn Learning platform
                        • Support from a personal Skill Advisor
                        • Language courses
                        • Free access to internal and external e-Libraries
                        • Access to internal communities and competency centers
                        • Certification opportunities
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