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Middle Salesforce Support Engineer for an Industrial Gases Company

Middle Salesforce Support Engineer for an Industrial Gases Company 40 часов в неделю, 12+ месяцев

We’re looking for a remote Middle Salesforce Support Engineer with 2+ years of experience in Salesforce Support to join our team.

The customer is a French company that is a major distributor of medical gases around the globe.

Salesforce Support Engineer will be working in different time zone and will meet a highly strict schedule from 8 AM till 5 PM, Mon-Fri. Client headquarter based in Paris, France.

This is an excellent opportunity for growth up to Team Lead role within the team. Rare business trips might be possible, although no relocation options have been included on a project side.

Responsibilities

  • Salesforce Application Support that also includes Kanban Service Request Manager and Citizen Business Analyst roles
    • Resolving issues in a timely manner and proper routing, coordination & communication within a multicultural environment
      • Incidents resolution, requests fulfillment, maintenance & changes coordination, events monitoring, writing documentation in Confluence, prompt and regular communications with customer representatives and issues facilitation
        • Improvement of the communication speed as the client experiences huge growth and communications are delayed

          Requirements

          • 2+ years of experience in Salesforce Support
            • Sales Cloud & Field Service knowledge and experience
              • Marketing, Community, Health and Service Cloud experience and/or knowledge would be highly beneficial
                • Extremely responsible, punctual, reactive-style, and a customer-focused person with excellent communication Skills in multicultural environments
                  • Should be able to offload the current issues queue as the team is experiencing a huge demand from the customer that we are not able to fulfill as per current capacity
                    • English level B1+

                      Nice to have

                      • Previous experience as a Service Desk Specialist and/or Salesforce Developer
                        • AWS Networking Experience (VPNs, Certificates etc.)
                          • Process documentation preparation using BPMN 2.0 and DMN diagrams
                            Salesforce Service Cloud
                            Salesforce Community Cloud
                            Salesforce Sales Cloud
                            Salesforce Marketing Cloud (ExactTarget)/Pardot
                            Salesforce (Other)

                            Бенефиты в поддерживаемых странах

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                            Для тебя

                            • Стабильный заработок
                            • Доступ к тысячам проектов для мировых брендов
                            • Персональный менеджер по карьерному развитию
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                            Для твоей комфортной работы

                            • 100% удаленная работа
                            • Бесплатный лицензионный софт
                            • Возможность работать на личном оборудовании (BYOD)
                            • Стабильная загрузка
                            • Возможности релокации
                            • Разные форматы трудоустройства
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                            Для твоего роста

                            • Бесплатные тренинги по hard и soft skills
                            • Доступ к LinkedIn Learning платформе
                            • Курсы иностранных языков
                            • Доступ к внутренним и внешним электронным библиотекам
                            • Доступ к внутренним сообществам и центрам компетенций
                            • Программа поддержки в сертификации

                            40 часов в неделю

                            Нагрузка в неделю

                            12+ месяцев

                            Продолжительность проекта

                            Colombia

                            Локации, доступные для позиции