Cloud Support Engineer Jobs

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senior maintenance & support engineer

Support.Data

Amazon Web Services, C#, Microsoft SQL Server

40 hrs/week

12+ months

India

We are looking for a Senior Maintenance & Support Engineer to join our team.

You will be responsible for production support of the business critical systems including incident management, bug fixes and minor enhancements. You will be working in a fast-paced environment where priorities change rapidly, so the ability to resolve complex technical issues is crucial.

responsibilities

Manage and prioritize incidents and problems as they arise and assign resources to resolve them
Coordinate and contribute hands-on to the technical work assigned to the team
Collaborate with the 3rd Line Support Manager and other stakeholders to provide robust planning and execution against the assigned deliverables
Contribute to cross-team activities, such as the development of standards and processes, as well as ensuring compliance with these
Build and promote a positive culture and working environment within the team and the organization
Oversee development and unit testing of releases
Collaborate closely with QA team for any test/UAT releases and agree the release target dates
Keep the technical document and the project artifacts up to date

requirements

3+ years of relevant professional experience
Strong experience with databases and SQL skills using SQL Server, Sybase or other relevant database technologies
Experience in .NET Technologies, including C#
Knowledge of Java and Cloud Native technologies on at least one of the major cloud services providers (AWS preferable, Google Cloud or Azure)
Experience in unit and functional testing
ITIL experience
Ability to apply analytical and creative thought and translate into technical solutions
Ability to resolve complex technical issues
Upper-Intermediate level of English language proficiency

senior network support engineer

Support.Infrastructure

Infrastructure, LAN technologies, Network Administration

40 hrs/week

12+ months

Colombia

We are looking for a Senior Network Support Engineer to join our remote team.

The ideal candidate will provide ongoing support for the global data network, serving as level 3 support for all network-related support tasks and troubleshooting. This role requires extensive experience in troubleshooting network issues, configuring/installing various network devices and services like routers, switches, firewalls, load balancers, etc.

responsibilities

Design, develop, and deploy LAN/WAN network infrastructure
Provide 3rd-level troubleshooting for all LAN/WAN alerts and issues
Maintain all monitoring and reporting systems
Produce and maintain documentation related to all developed/deployed systems
Configure and install various network devices and services like routers, switches, firewalls, load balancers, VPN, and QoS
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending, and capacity planning
Select and implement security tools, policies, and procedures in conjunction with the company’s security team
Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
Be open for 24x7 availability
Communicate with vendors and other IT personnel for problem resolution
Monitor and mentor junior members of the team

requirements

3+ years of experience in network infrastructure support
CCNP Certification and BA Degree/B.S. Degree
Experience with Firewalls, Infrastructure, LAN technologies, OSI and TCP/IP models, and WAN technologies
Knowledge of Next Gen Firewalls like Cisco Firepower and firewall cloud services like Zscaler
Strong understanding of routing protocols like EIGRP, OSPF, and BGP
Experience working on the applications such as SAP, Citrix, Portal, etc.
Must be able to participate and represent the team in change and incident management meetings
Good communication skills to interact clearly with the customer
B2+ English level proficiency

nice to have

Experience with SD-WAN like Silver Peak
Familiarity with Cloud Platforms (AWS, Azure, or GCP)
Knowledge in configuring/troubleshooting wireless like Cisco WLC preferred
Experience with Cisco IOS

middle network support engineer

Support.Infrastructure

Firewalls, Infrastructure, LAN technologies

40 hrs/week

12+ months

Colombia

We are inviting applications for the position of Middle Network Support Engineer within our remote team.

The perfect fit for us would be an individual who can deliver continuous support for our global data network and act as a level 3 responder for all network-related tasks and troubleshooting. As a Middle Network Support Engineer, you will be tasked with the design, development, and deployment of LAN/WAN network infrastructure and be on-call for non-business hours support as per shift assignments. We are eager to connect with you if you meet the prerequisites and are enthusiastic about working in a dynamic and demanding setting.

responsibilities

Developing, designing, and deploying LAN/WAN network infrastructure
Troubleshooting all LAN/WAN alerts and issues at the 3rd level
Monitoring and reporting systems maintenance
Documentation production and maintenance for all systems developed/deployed
Configuration and installation of various network devices and services such as routers, switches, firewalls, load balancers, VPN, and QoS
Performing network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
System performance monitoring to ensure availability and reliability
Monitoring of system resource utilization, trending, and capacity planning
Security tools, policies, and procedures implementation in cooperation with the company’s security team
Vendor liaison and other IT personnel for problem-resolution

requirements

At least 2 years of experience in supporting network infrastructure
CCNP Certification along with a BA or B.S. Degree
Experience with Firewalls, Infrastructure, LAN technologies, OSI and TCP/IP models, and WAN technologies
Familiarity with Next Gen Firewalls like Cisco Firepower and firewall cloud services like Zscaler
Comprehensive understanding of routing protocols such as EIGRP, OSPF, and BGP
Proficiency in English, both written and spoken, with a minimum of an Upper-Intermediate level of competency
Capability to participate and represent the team in incident and change management meetings
Excellent communication skills for clear customer interaction

nice to have

Experience with SD-WAN like Silver Peak
Proficiency in configuring/troubleshooting wireless like Cisco WLC
Experience with Cloud Platforms such as AWS, Azure, or GCP

middle network support engineer

Support.Infrastructure

Infrastructure, LAN technologies, Network Administration

40 hrs/week

12+ months

Colombia

We are seeking a Middle Network Support Engineer to join our remote team.

The ideal candidate will provide ongoing support for the global data network, serving as level 3 support for all network-related support tasks and troubleshooting. The candidate will design, develop, and deploy LAN/WAN network infrastructure while performing an on-call duty for non-business hours support as per shift assignments.

responsibilities

Design, develop, and deploy LAN/WAN network infrastructure
Provide 3rd-level troubleshooting for all LAN/WAN alerts and issues
Maintain all monitoring and reporting systems
Produce and maintain documentation related to all developed/deployed systems
Configure and install various network devices and services like routers, switches, firewalls, load balancers, VPN, and QoS
Monitor performance and ensure system availability and reliability
Monitor system resource utilization, trending, and capacity planning
Perform network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations
Select and implement security tools, policies, and procedures in conjunction with the company’s security team
Be open for 24x7 availability

requirements

2+ years of experience in network infrastructure support
CCNP Certification and BA Degree/B.S. Degree
Experience with Firewalls, Infrastructure, LAN technologies, OSI and TCP/IP models, and WAN technologies
Familiarity with Next Gen Firewalls like Cisco Firepower and firewall cloud services like Zscaler
Excellent understanding of routing protocols like EIGRP, OSPF, and BGP
Experience working on all applications such as SAP, Citrix, Portal, etc.
Good communication skills to interact clearly with the customer
B2+ English level proficiency

nice to have

Experience with SD-WAN like Silver Peak
Familiarity with Cisco IOS
Knowledge in configuring/troubleshooting wireless like Cisco WLC preferred
Experience in Cloud Platforms (AWS, Azure, or GCP)

senior hpc support engineer

Support.Infrastructure

High-performance computing (HPC), Linux, Python

40 hrs/week

12+ months

Colombia

We are seeking a Senior HPC Support Engineer to act as the primary point of contact for HPC (high-performance computing) users, handling complex/high-priority requests and ensuring high-priority research use cases run properly on our remote team.

As a Senior HPC Support Engineer, you will be responsible for HPC application support, deployment, update, and monitoring, as well as user communication. Your expertise in Linux, Python, and Bioinformatics will be utilized to ensure data science use cases properly utilize the available resources to efficiently train models and make the most of scarce GPUs. You will also troubleshoot, perform root-cause-analysis, and navigate/help navigate our RX & DDIT ticketing and processes, as needed.

responsibilities

Be the primary point of contact for HPC users and handle complex/high priority requests
Ensure high-priority research use cases run properly
Provide HPC application support, deployment, update, and monitoring
Communicate with users and internal stakeholders to ensure data science use cases properly utilize the available resources
Troubleshoot and perform root cause analysis, navigating RX & DDIT ticketing and processes as needed
Contribute to the continuous refinement of the HPC support process
Engage with your mentor for continuous learning and development of technical and soft skills

requirements

Minimum of 3 years experience in HPC support and administration, with a focus on high-performance computing and Linux
Expertise in Python
Strong understanding of HPC best practices
Expert-level experience with Linux and HPC technologies, including job schedulers like UGE/AGE, Slurm, and data science common tools
Experience with troubleshooting and root cause analysis, with the ability to navigate and help navigate RX & DDIT ticketing and processes
Excellent communication and user-facing skills, with the ability to manage complex/high-priority requests
Fluency in spoken and written English, allowing effective communication with users and team members

nice to have

Experience with running ML on GPUs
Experience and knowledge of R language and computational science
Experience with Life Science/BioTech/Pharma industries
Proficiency in Bioinformatics

senior network support engineer

Support.Infrastructure

Firewalls, Infrastructure, LAN technologies

40 hrs/week

12+ months

Colombia

We are on the lookout for a Senior Network Support Engineer to become part of our remote team, offering continuous daily support for an international data network.

The role's primary duties will involve the design, development, and deployment of LAN/WAN network infrastructure. It calls for a rich background in addressing network issues, setting up a range of network devices and services (such as routers, switches, firewalls, load balancers, etc.), and operating within established configuration and change management policies to ensure the successful implementation of network infrastructure changes. We invite Network Support Engineers with extensive experience to apply for this role.

responsibilities

Third-level troubleshooting for all LAN/WAN alerts and issues
Maintenance of all monitoring and reporting systems
Creation and updating of documentation related to all developed/deployed systems
Execution of administrative tasks related to time entry and status reporting
Configuration and installation of various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Monitoring of performance and ensuring system availability and reliability
Observation of system resource usage, trending, and capacity planning
Adherence to established configuration and change management policies
Selection and implementation of security tools, policies, and procedures in coordination with the company’s security team
Collaboration with vendors and other IT personnel for problem resolution
Provision of technical training to internal resources

requirements

A minimum of 3 years' experience in network support and administration, ideally in a global setting
Requirement of CCNP Certification, complemented by a BA Degree / B.S. Degree
Proficiency in LAN/WAN network infrastructure design, development, and deployment
Experience in configuring/installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Proficiency in troubleshooting network issues and performing network maintenance and system upgrades
Proficiency in monitoring performance and ensuring system availability and reliability
Experience in adhering to established configuration and change management policies
Proficiency in selecting and implementing security tools, policies, and procedures
Fluent English communication skills, both verbal and written, for effective interaction with stakeholders and team members
Willingness to be available 24x7

nice to have

Experience with SD-WAN, preferably with Silver Peak
Experience with Next Gen Firewalls, preferably with Cisco Firepower
Ability to troubleshoot routing loops
Knowledge in configuring/troubleshooting wireless, preferably with Cisco WLC
Experience in configuring/troubleshooting routing protocols – EIGRP, OSPF, BGP

senior sap commerce cloud engineer

SAP Commerce Cloud (Hybris Commerce)

SAP Revenue Cloud (Hybris Billing), SAP Sales Cloud & SAP Service Cloud (Hybris Cloud For Customer), Microsoft Azure

40 hrs/week

12+ months

Colombia

We are looking for a Senior SAP Commerce Cloud Engineer to join our remote team.

We are seeking a Senior SAP Commerce Cloud Engineer to join our remote team. As a Senior Engineer, you will be responsible for implementing technical solutions from a design while ensuring on-time delivery and optimal code quality. You will provide technical guidance to other team members and collaborate with different streams of development as well as build engineers. Your goal will be to solve problems and scale knowledge to achieve successful project completion. You will face the challenge of implementing on the cloud and integrating with vendors and legacy applications.

responsibilities

Provide technical guidance and support to other team members
Collaborate with different streams of development, build engineers, and clients
Implement technical solutions from design
Work towards on-time delivery and optimal code quality
Ensure code standards, code review, and unit testing

requirements

3+ years of experience in SAP Commerce Cloud (Hybris Commerce)
Proficiency in SAP Revenue Cloud (Hybris Billing), SAP Sales Cloud & SAP Service Cloud (Hybris Cloud For Customer)
Strong knowledge of J2EE, Angular, Data Solutions, Java 8, Spring Framework, and NoSQL
Familiarity with SAP Commerce Cloud workflows, tasks, jobs, process engine, payments, check-out, order fulfillment, search & navigation, and storefront
Experience in SAP Commerce Cloud Integrations, code standards, code review, and unit testing
Knowledge of release strategy, continuous integration, continuous delivery, and Agile methodologies such as Scrum
Excellent communication skills, including effective group discussion, business correspondence, and adaptability
Continuous learning, team player, innovation, and customer focus
English language proficiency at B2 level or higher

nice to have

Hands-on experience with Microsoft Azure

senior cloud engineer

Microsoft Azure

Docker, Kubernetes, Cloud

40 hrs/week

12+ months

India

We are seeking a Senior Cloud Engineer with a primary skillset in Microsoft Azure, to join our team.

The successful candidate will be responsible for designing, implementing, and improving cloud-based solutions for large-scale, global software and system development environments.

responsibilities

Design automated continuous integration and deployment with monitoring and self-healing infrastructure for global large-scale software environments
Implement proof of concept and demos of continuous integration and continuous deployment in specific customer environments
Support RFP tasks for DevOps and cloud migration according to specific customer needs
Analyze and document requirements for large-scale and complex cloud deployments or cloud migrations
Collaborate with cross-functional teams to ensure successful cloud migration and deployments

requirements

A Masters's degree in Engineering, Computer Science or Business Informatics
3+ years of experience in redesigning, training, coaching, and implementing continuous integration and continuous deployment setup for large/global and medium-sized customers
Experience in Cloud Migration and Services practices for cloud solutions (MS Azure)
Experience in complex system environments optimizing continuous integration and continuous deployment with factory-style automation using tools such as Docker, Kubernetes
Familiar with Java or Python
Fluent in English with an Upper-Intermediate level

sap commerce cloud engineer

SAP Commerce Cloud (Hybris Commerce)

SAP Revenue Cloud (Hybris Billing), SAP Sales Cloud & SAP Service Cloud (Hybris Cloud For Customer), Microsoft Azure

40 hrs/week

12+ months

Colombia

We are looking for a Middle SAP Commerce Cloud Engineer to join our remote team.

As an Engineer, you will be responsible for implementing technical solutions from designs and providing technical guidance to other team members. You will collaborate with different streams of development, including build engineers, and scale the knowledge within the team. This role requires an experienced individual with a problem-solving mindset who is self-driven and committed to delivering high-quality code on time.

responsibilities

Implement technical solutions from designs and provide technical guidance to other team members
Collaborate with different streams of development, including build engineers, to ensure timely delivery of high-quality code
Scale the knowledge within the team and contribute to continuous improvement initiatives
Participate in code reviews and ensure adherence to coding standards and practices
Coordinate with cross-functional teams to integrate the SAP Commerce Cloud solution with vendors and legacy applications
Deliver the implementation on the cloud while ensuring high code quality and problem-solving mindset

requirements

Minimum of 2 years of experience in SAP Commerce Cloud (formerly Hybris) development
Strong knowledge of J2EE, Angular, and Data Solutions
Hands-on experience with Java 8, Spring Framework, and NoSQL
Expertise in SAP Revenue Cloud (Hybris Billing), SAP Sales Cloud & SAP Service Cloud (Hybris Cloud For Customer)
Familiarity with SAP Commerce Cloud workflows, tasks, jobs, and process engine
Experience in SAP Commerce Cloud payments, check-out, order fulfillment, search & navigation, and storefront
Expertise in SAP Commerce Cloud Integrations
Proficiency in code standards, code review, and Unit testing
Understanding of release strategy, Continuous Integration, Continuous Delivery, and Scrum methodologies
Excellent communication skills with the ability to communicate effectively with clients, engage in effective group discussions, and write business correspondence
Adaptability, continuous learning, team player, innovation, and customer focus

nice to have

Experience with Microsoft Azure

maintenance & support team lead

Support.Data

Amazon Web Services, C#, Microsoft SQL Server

40 hrs/week

12+ months

India

We are looking for a skilled Maintenance & Support Team Lead to join our team.

In this role, you will manage the team responsible for production support of the business critical systems including incident management, bug fixes and minor enhancements. You will be responsible for managing and supervising the day-to-day activities surrounding the production support of these systems. You will be leading a team of highly skilled, cross-functional software engineers and coordinating with other stakeholders to provide robust planning and execution against assigned deliverables. Ideally, you should have experience mobilizing and shaping technical teams and must have excellent leadership, communication, and interpersonal skills.

responsibilities

Manage the team responsible for production support of two business critical systems including incident management, bug fixes, and minor enhancements
Coordinate and contribute hands-on to the technical work assigned to the team
Manage and prioritize incidents and problems as they arise and assign resources to resolve them
Collaborate with the 3rd Line Support Manager and other stakeholders to provide robust planning and execution against the assigned deliverables
Provide frequent feedback and coaching to the staff in order to meet and exceed individual and team performance goals consistently
Contribute to cross-team activities, such as the development of standards and processes, as well as ensuring compliance with these
Build and promote a positive culture and working environment within the team and the organization
Oversee development and unit testing of releases
Collaborate closely with QA team for any test/UAT releases and agree the release target dates
Keep the technical document and the project artifacts up to date

requirements

5+ years of relevant professional experience
1+ year of relevant leadership experience, ideally within the support domain
Proficiency with databases and SQL skills using SQL Server, Sybase or other relevant database technologies
Knowledge of Java and Cloud Native technologies on at least one of the cloud services providers (AWS preferable, Google Cloud or Azure)
Experience in .NET Technologies, including C#
Knowledge of unit and functional testing
Experience with ITIL
Excellent leadership, communication (written and oral) and interpersonal skills
Ability to work in a fast-moving environment where needs evolve rapidly and priorities change
Upper-Intermediate level of English language proficiency

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